We use PUDO (Pick-Up, Drop-Off) by The Courier Guy for reliable nationwide delivery across South Africa.
Generally orders are processed within 3 to 5 business days (excluding weekends and holidays) after payment clears in our account, but can be longer for large orders. If we do not have enough stock, or when delays can be expected we will let you know. You will receive a notification as soon as your order has shipped. If your order is urgent, or if you need it before a specific date do let us know so we can try to have it ready for you in time.
Once your parcel is handed over to PUDO, we are not liable for:
Delivery delays
Loss or damage during transit
Parcels not collected from lockers in time
A tracking number will be provided so you can monitor your parcel.
Please double-check your delivery address and contact details at checkout — we cannot be held responsible for incorrect information.
Shipping fees are non-refundable.
For any delivery issues, please contact PUDO Customer Service directly using your tracking number.
Returns & Refunds Policy
Due to the custom, handmade, or personalised nature of some of our products, we do not accept returns or exchanges, unless the item is incorrect due to our error.
If there’s a problem with your order, please contact us within 24 hours of receiving your parcel. Be sure to include:
Your order number
Clear photos of the issue
Please note:
No refunds for items damaged after delivery or during transit.
No returns on custom/personalised items.
No cancellations or refunds once your order is in production.
Note that we do not send PUDO parcels on Fridays to prevent them from being held in the PUDO locker over the weekend. This is especially important for businesses closed during weekends, as the collection time may expire. Thus business courier drop off days will only be counted from Monday to Thursday and will not include Fridays.
We reserve the right to update or modify this return and refund policy at any time. Any changes will be posted on our website and will apply to all orders placed after the update.
“Allsort’d appreciates your business! Thank you for trusting us with your purchase. We’re looking forward to serving you !”
Delivery Information
Courier fees are calculated based on the following factors:
– Product weight
– Total order weight
– Delivery address (PUDO locker or door-to-door delivery)
When you checkout, our website automatically calculates the shipping fee based on these factors.
PUDO (Pick-up and Drop-off) Service
We offer a cost-effective PUDO service through Courier Guy, where your parcel can be sent to a designated collection point. You’ll receive a pickup PIN to collect your parcel at your preferred PUDO box or pickup point. Please specify your preferred PUDO collection point when placing your order.
Important
Please ensure all relevant information is accurate to avoid any delivery issues.